Terms of Service

These terms govern the rights and obligations between the seller and the buyer when purchasing from the online shop at nairiflowers.cz. By submitting an order the buyer confirms having read them.

This is a courtesy translation. The Czech version is the binding text. Where the buyer is a consumer, matters not covered here follow the Czech Civil Code (Act 89/2012 Sb.) and the Consumer Protection Act (Act 634/1992 Sb.). Nothing in these terms limits rights the law grants a consumer.

1. Seller

Premium Nairi s.r.o.
Registered office: Na Příkopě 22, Praha 1, 110 00
Company ID (IČO): 22107096
VAT ID (DIČ): CZ22107096
Společnost zapsaná v obchodním rejstříku vedeném Městským soudem v Praze, oddíl C, vložka 411018
Email: nairiflowers@gmail.com
Phone: +420606608009

• Monday–Friday: 10:00–20:00
• Saturday: 11:00–20:00
• Sunday: 12:00–18:00

2. Formation of the contract

Displaying goods in the shop is not an offer within the meaning of § 1732(2) of the Civil Code. The buyer’s order is the offer; the contract comes into being when the seller accepts it.

The confirmation email sent immediately after payment acknowledges receipt of the order. The contract is concluded when the seller has verified that the flowers are available and accepts the order — the order then moves to the “in preparation” state.

Flowers are living goods and availability changes through the day. If the seller cannot fulfil an order, the buyer is contacted no later than the next business day and refunded in full.

3. Prices and payment

All prices shown are final and include VAT.

Prices are in Czech koruna. Apart from the delivery fee chosen at checkout — also shown VAT-inclusive before the order is confirmed — no further taxes or mandatory charges are added.

Where goods are discounted, the seller also states the lowest price at which they were offered in the thirty days before the discount, as § 12a of the Consumer Protection Act requires.

Payment is by card through the Stripe payment gateway. Some collection methods also accept cash on collection — which ones is stated in section 4.

4. Delivery methods and timing

The seller offers the following ways to receive an order:

1. In-store pickup — free, from 60 minutes after ordering. Collected in person at the atelier, Na Příkopě 22, Praha 1, 110 00. Cash accepted on collection.
2. Vending pickup 24/7 — free, from 60 minutes after ordering. Collected from the refrigerated locker, Na Příkopě 22, at any hour of the day or night. Card payment in advance only.
3. Express doručení do 90 minut — 350 Kč, from 90 minutes after ordering. Delivered to the address given in the order. Card payment in advance only.

The times shown are minimum preparation times; the actual available slots appear during checkout. Slots follow each method’s preparation time and the atelier’s opening hours rather than a fixed daily cutoff.

Risk of damage passes to the buyer on receipt. Where goods are delivered to a third party at the buyer’s request, risk passes when that person receives them.

If the recipient does not accept the goods, the seller will agree an alternative time with the buyer. Where that is not possible, the Returns and Complaints Policy applies.

5. Withdrawal from the contract

Under § 1829 of the Civil Code a consumer may withdraw from a distance contract within fourteen days of receiving the goods, without giving a reason.

This right does not apply to cut flowers, hand-tied bouquets or other goods liable to deteriorate rapidly, as provided by § 1837 of the Civil Code. The buyer is reminded of this exception at the final checkout step, before paying.

Goods that are not perishable — vases, ceramics, candles, diffusers and similar decor — carry the full fourteen-day right.

The procedure, the withdrawal form and the refund deadlines are set out in the Returns and Complaints Policy.

6. Rights from defective performance

The seller is liable for the goods being free of defects on receipt. For goods that are not perishable, a consumer may raise a defect that appears within two years of receipt.

For fresh flowers a defect is judged against the nature of the goods: on receipt the bouquet should match what was ordered and be of ordinary freshness. A defect should therefore be raised without undue delay once it can reasonably be noticed.

The seller resolves a complaint, including remedying the defect, within thirty days of it being raised, unless a longer period is agreed with the buyer.

7. Orders for someone else

An order may be delivered to someone other than the buyer. The buyer then provides the recipient’s name and phone number and is responsible for being entitled to pass those details on. The buyer remains the contracting party — the order confirmation, the tax document and any refund go to them. The seller does not disclose the price or payment details to the recipient.

Gift-card text remains the buyer’s work. By submitting an order the buyer grants the seller a non-exclusive licence to print it and enclose it with the flowers; the seller makes no other use of it.

8. Intellectual property

The shop’s content — text, photography, design and floral arrangements — is protected by copyright and belongs to the seller. It may not be reproduced or distributed without written consent.

9. Liability

The seller is liable for damage caused by breaching its obligations. For a buyer who is not a consumer, compensation is limited to the price of the order concerned. This limitation does not apply to consumers.

For deliveries tied to a specific moment — celebrations, ceremonies — the seller recommends choosing a slot with some margin.

10. Voice and text assistant

The shop includes an assistant that helps with choosing flowers. Its answers are generated by an AI model and are advisory — they are neither an offer nor a commitment by the seller. What governs is always the order the buyer submits and pays for.

11. Out-of-court dispute resolution

If a dispute arises between the seller and a consumer that cannot be settled by agreement, the consumer may turn to the body for out-of-court resolution, which is the Czech Trade Inspection Authority:

Česká obchodní inspekce, Ústřední inspektorát — ADR department
Štěpánská 44, 110 00 Praha 1, Czech Republic
adr.coi.cz

The Czech Trade Inspection Authority also supervises compliance with the Consumer Protection Act. The supervisory authority for data protection is Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Praha 7.

12. Personal data

Processing of personal data is described in the Privacy Policy and the Cookie Policy.

13. Final provisions

These terms are governed by the law of the Czech Republic. That choice does not deprive a consumer of the protection of provisions that cannot be derogated from under the law of their habitual residence. Disputes are decided by the courts of the Czech Republic; a consumer’s right to bring proceedings at their own domicile is unaffected.

The seller may amend these terms. Each order is governed by the version in force when it was submitted, so an amendment does not affect contracts already concluded. The date of the last change is shown at the top of this page.